Privacy Policy

Summary

We respect your privacy. This Privacy Policy explains how Cremation Air collects, uses, and protects personal information.

Information We Collect

Identifiers & Contact Info: Name, email, phone, mailing address, funeral home information.
Order & Service Data: Scheduling details, chain-of-custody forms, certificates/media preferences.
Payment Info: Processed by our PCI-DSS compliant payment processor; we do not store full card numbers on our servers.
Technical Data: IP address, device/browser type, pages visited, and cookies or similar technologies.

How We Use Information

To fulfill orders, schedule flights, provide certificates/media, and support customers.
To maintain chain-of-custody records and legal compliance.
To improve the Site, services, and security; to prevent fraud and abuse.
To send operational updates and, with consent where required, marketing communications (opt-out available).

Sharing of Information

Vendors/Processors: Payment processors, shipping carriers, cloud/IT services—only as necessary to provide the Service.
Legal/Compliance: To comply with law, respond to lawful requests, or protect rights/safety.
We do not sell personal information.

Cookies & Analytics

We use cookies/analytics to understand site usage and improve performance. You can control cookies via your browser settings.

Data Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data.
Payment processing is performed by third parties that attest to PCI DSS compliance.

Data Retention

We retain information as needed for operations, legal obligations, and dispute resolution, then securely delete or anonymize it.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict use of your data. Contact us to exercise these rights.

Children’s Privacy

Contact

Cremation Air LLC

Changes to This Policy

We may update this Policy. The updated version will be identified by the “Last updated” date.